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奔驰车主哭诉维权 市场监管部门立案调查

2019-04-15 15:05[双语新闻] 来源:未知 浏览: 次 评论:

  The market regulator in Xi’an, Northwest China’s Shaanxi province has ordered a Mercedes Benz 4S dealership in the city, mired in an oil leak scandal, to refund the buyer as soon as possible after conducting an investigation of the incident.

  陕西西安一家奔驰4S店陷入漏油问题风波, 西安市场监管部门责成4S店对此事调查核实后,尽快退车退款。

  The video shows the woman sitting on top of a Mercedes-Benz and crying that she bought it for 660,000 yuan, making a down payment of 200,000 yuan, and after the leak was discovered her complaint was ignored for 15 days.

  视频中,该女子坐在一辆奔驰车引擎盖上,哭诉其花66万元购买此车,首付20多万,竟发现车辆发动机存在漏油问题,然而她的投诉在15天之内还未得到解决。  

  The Mercedes Benz dealership in Xi'an Saturday said the shop is negotiating with the buyer. The dealership has agreed to refund her in full, but the buyer told local regulators that she was not satisfied with the deal, and insisted on further negotiations.

  该4S店13日表示正在与车主沟通,并表示愿意全额退款。但是车主对市场监管部门表示,不接受退款,希望对此事进行深入调查。  

  On Saturday, the Beijing Mercedes-Benz Sales Service Co issued a statement saying it was deeply sorry for the customer's experience. It said it had launched an investigation and dispatched a special team to Xi'an to negotiate with the woman.

  13日,北京梅赛德斯-奔驰销售服务公司发布声明,称对客户的不愉快经历深表歉意,表示已展开调查并派专门工作小组前往西安与客户进行沟通。

  针对4S店收取金融服务费一事,14日,奔驰公司发布声明,称不向经销商及客户收取任何金融服务手续费。

  In another statement on Sunday, the Mercedes-Benz Financial Services said that Mercedes-Benz charges no such financial service fee to dealers or customers, and have repeatedly required its dealers to abide by the law and guarantee customers' rights.

  梅赛德斯-奔驰汽车金融服务公司在14日的一则声明中表示,不向经销商及客户收取任何金融服务手续费,并反复要求经销商要诚信守法,确保消费者的合法权益。

  西安市场监管局高新分局副局长刘林表示,目前已成立多部门组成的联合调查组,并组织双方进行协商。

  The car in question has been sealed for examination by local regulators, media reports said on Saturday.

  据媒体13日报道,涉事车辆已被市场监管部门封存待查。


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